Terms & Conditions of our cards

 

These terms and conditions are applicable to all recipients and beneficiaries of any Edenred Prepaid Card.

1 Your card

1.1 Your card has an expiry date printed on the front of it. Your card is valid until the last day of the month shown, unless it is closed at your request or the Card Purchaser, or by us if an incidence of fraud has been detected relating to your card.

1.2 Only the person whose signature is on the card will be able to use it.

1.3 Sign your card in ink as soon as you receive it in the space provided on the back of the card.

1.4 Your card can only be used in the Republic of South Africa

1.5 Your card will not have a personal identification number (PIN).

1.6 Your card must be cut in half after its expiry date.

1.7 You will not be sent any correspondence or statements.

1.8 Edenred will always be the owner of the card.

1.9 You are responsible for the safety of your card. Should your card be damaged, lost or copied, we will not be liable.

2 Loading your card

2.1 Your card will be loaded with a Rand amount as determined by the Card Purchaser.

2.2 Your card may be reloaded by the Card Purchaser at any time before the expiry date of your card.

2.3 The balance available on your card may not exceed R5 000 (five thousand rand) at any given time.

3 Using your card
3.1 You may use your card to pay for goods and services at suppliers where MasterCard is accepted. You will not be able to use your card to pay for goods or services over the telephone or Internet, pay toll-fees or for parking.

3.2 Your card cannot be used for any transactions at an ATM or at a bank teller. It can only be used at in-store electronic terminals in the Republic of South Africa, where MasterCard is accepted.

3.3 When you use your card to pay for goods or services you must sign a transaction slip.

3.4 Edenred will process the transaction against your available card balance. You will be able to shop at as many merchants as you wish up to the value on your card.

3.5 All transactions will be authorised by Edenred against funds in your card.

3.6 Merchants are responsible for transactions and are independent of the Card Purchaser, Edenred and Standard Bank. The Card Purchaser, Edenred and Standard Bank, are not liable if the merchant does not accept your card or if you have complaints about goods or services paid for with your card.

3.7 We are not responsible for any loss arising from any failure or malfunction of electronic facilities, delays in points-of-sale devices or our supporting or shared networks, where applicable, resulting from circumstances beyond our reasonable control.

3.8 No warranties, purchase protection, insurance, other promises or services are provided.

3.9 Once you have paid for a purchase, you cannot stop the transaction.

3.10 You are responsible for keeping track of the transactions on your card to ensure that you do not exceed your card balance.

3.11 Balance enquiries can be made by sending an SMS with your 16 digit card number to 34543, by visiting www.giftcards.co.za or by calling 083 918 7700 (this is a 24 hour service) or 0861 11 40 93 between 9am and 6pm, seven days a week, including public holidays.

4 Fees and interest

4 .2 You will not be charged fees on any purchases made using your card.

4.3 You will not be paid any interest on the funds in your card.

5 Closing your card

5.1 Your card will be closed when it expires.

5.2 Edenred may choose to revoke your card at any time to protect our interests. If your card is revoked for reasons other than fraud or unlawful use, any credit remaining on the card will be refunded to the Card Purchaser.

6 Lost or stolen cards

6.1 You are responsible for the safekeeping of your card. Your card is the same as having cash in your pocket. If you lose your card or if it is stolen and used by someone else, you will lose all the funds in your card.

Edenred may change these terms and conditions without giving any prior notice.

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